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Your stylist sees the recipient and inspiration photos before accepting. Only you, your stylist and VARS support can see them. Photos are kept for 30 days after the booking ends, or 30 days after a related dispute closes. Account deletion hides them and starts removal. Photos needed for a dispute stay until that retention period ends.

Sometimes your stylist will suggest a change: a new price, a new time, or both. You'll see the original and the new price side by side, and exactly what you'll pay. Choose Accept changes to confirm, or Decline changes and your original request goes back to your stylist if there's still time. Your card is charged when your stylist sets off, unless you chose to pay early.

For braids, weaves, locs and lashes, you can ask your stylist to bring extensions. Your stylist confirms whether their price includes them. Asking does not change your price on its own. If the price needs to change, your stylist suggests a change you can accept or decline.

Pick your services and a time, then send your request. The reply deadline is shown on your booking. Reply time is counted from 8am to 10pm, Lagos time. Your card is charged when your stylist sets off, unless you pay early after confirmation. Any one-time card check is shown before you continue.

Your appointment payment is charged to your card when your stylist sets off, unless you choose to pay early. If your card needs its one-time ₦50 check, we show that charge before you continue. If a charge does not go through, you get a short window to try again.

Track them live once they're on the way. If something's wrong, choose Report an issue on the booking screen and our team steps in.

Before your stylist sets off, you can cancel from your booking. If you have not paid for the booking, there is no cancellation charge. If you chose to pay early, the cancellation terms shown before payment apply. After they set off, choose Report an issue.

You can see your stylist's location once they tap I'm on my way, until the service is done.

Your phone numbers show in the booking when your stylist sets off, so you can arrange access. You can also message each other in the app.

If your card needs a one-time ₦50 check, we show it before you continue. That charge is non-refundable. Bank transfer and USDT are coming soon.

Once your service is marked complete, you can rate your stylist and leave a review from the booking screen.

Before accepting, your stylist can suggest a new time. Accept or decline by the deadline shown. When the reply time ends, your original request returns to your stylist if the time is still available and there is time to respond. Otherwise it expires.

A stylist may ask to use a photo from your appointment on their profile. You'll get a notification to approve or decline. It's your choice. Declining just means the photo isn't used, nothing else changes.

Choose Report an issue before the booking completes. Unless an issue is under review, it completes automatically 2 hours after the stylist marks the service done. VARS reviews your report and pays any approved refund.

Stylists confirm their identity with an ID check and a live selfie through Youverify. Until then they show Confirming identity and can take up to 3 bookings. A verified stylist's profile photo matches the face that was checked.

Bookings more than 5 km from the stylist's zone centre add a transport fare of ₦4,000 to ₦15,000, based on distance. You see the exact amount before you confirm. There are no other hidden charges.

Tap Message VARS. Choose a topic, link a booking if needed, and add a photo if it helps. Our team replies from 8am to 9pm, Lagos time. You get a notification when we reply.

If the card charge needs another try when the stylist sets off, the customer has 15 minutes to use a different card. If it is still unpaid, the booking cancels, nothing is charged, and both sides are told.