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Support

How can we help?

Talk to a person

Message us in the VARS app: open Help, then Message VARS. Your account and booking come through automatically, and we reply in the app between 8am and 10pm, Lagos time.

Cannot sign in or use the app?

Send us a message here. It needs no account, and you get a reference to follow up.

Use any contact you can reach now, not necessarily the number on your VARS account. We confirm who you are before changing anything on an account.

You can also reach us on WhatsApp.

Common questions

What your price includes

For braids, weaves, locs and lashes, tell customers whether your price includes the extensions. Customers see your answer on your profile before they book, and you can change it any time from your services.

Suggesting a price or time change

On a new request, accept the price or suggest a price or time change. Price changes use steps of ₦1,000, with a minimum of ₦10,000. Your customer sees the reply deadline. Reply time is counted from 8am to 10pm, Lagos time. They pay when you set off, unless they pay early.

Requests that arrive overnight

Requests sent from 10pm to 8am wait until 8am, Lagos time. The reply deadline is shown on each booking.

Getting started and verifying your identity

Complete your profile, add at least one service, and complete identity verification through Youverify. VARS never stores your raw ID, only the verification result.

Going online

Go online from your Jobs tab once your bank account is verified, you have confirmed you are 18 or older, you have a service listed, and notifications are on. You can take your first 3 bookings before your identity check. After that, new bookings wait until you are verified.

Accepting bookings

The reply deadline is shown on each request. Reply time is counted from 8am to 10pm, Lagos time. Accept, suggest a change, or decline. When the deadline passes, the request expires with no penalty.

Auto-accept zones

Matching bookings in your confirmed zone can be accepted straight away. You have 5 minutes to cancel an auto-accepted booking with no penalty.

Keeping your zone active

Confirm your zone each day. While you are online, location updates check whether you are nearby. Auto-accept pauses when you move too far away and resumes when you return inside your zone.

Earnings and when you're paid

You usually keep 80% of the booking total. Pioneers keep 100% on their first 3 completed bookings. Your share is split when payment is taken. Paystack pays your bank the next working day, allowing for weekends and public holidays. Your Earnings screen shows the booking record.

If a payment to your bank takes longer

Paystack usually pays your bank the next working day after payment is taken. Weekends and public holidays move it to the next working day. Your bank may take time to show it. If it takes longer, tap Message VARS with the booking so we can check.

The Pioneer Programme

The first 50 identity-verified stylists, excluding test accounts, become Pioneers. Their Pioneer place is permanent. They keep 100% on their first 3 completed bookings. Other stylists use the standard 80/20 split.

Cancelling a booking

After a paid cancellation, VARS arranges the customer refund and reviews any amount you may owe separately. A confirmed amount owed can pause new bookings until our team clears it. You can still message VARS or appeal.

Your schedule

Block the times you can't work, in 30-minute steps. Any time you don't block stays open for bookings.

Travel time between jobs

Each booking has extra time around it for your travel, so jobs close together still leave time to get there.

How VARS uses your location

Where you work from decides which customers see you as nearby. While you're online, your live location updates so customers can follow you during a job.

Suggesting a new time

Suggest a new time from a pending booking. Your customer sees the reply deadline. When that time ends, your original request returns if the slot is still available and there is time to respond. Otherwise it expires.

Adding a job photo to your profile

Want to add a photo from a job to your profile? Ask from the job on your Jobs screen. Your customer approves or declines. If they don't answer, no photo is added, and the booking carries on as normal.

Reporting an issue

Choose Report an issue before the booking completes. Unless an issue is under review, it completes automatically 2 hours after the stylist marks the service done. VARS reviews your report and pays any approved refund.

How stylists are verified

Stylists confirm their identity with an ID check and a live selfie through Youverify. Until then they show Confirming identity and can take up to 3 bookings. A verified stylist's profile photo matches the face that was checked.

Transport fare

Bookings more than 5 km from the stylist's zone centre add a transport fare of ₦4,000 to ₦15,000, based on distance. You see the exact amount before you confirm. There are no other hidden charges.

Messaging VARS

Tap Message VARS. Choose a topic, link a booking if needed, and add a photo if it helps. Our team replies from 8am to 9pm, Lagos time. You get a notification when we reply.

Who is VARS, and how did you get my number?

VARS is a Lagos booking app for home beauty services, run by Varsapp Limited. We contact stylists whose business details are public, for example on Instagram or a business listing, to invite them to take bookings. You can ask us to stop messaging you at any time.

Do I pay to get bookings?

Joining VARS and receiving bookings is free. The standard split is 80% to you and 20% to VARS when payment is taken. Pioneers keep the full total on their first 3 completed bookings. Customer refunds come from VARS and any stylist liability is reviewed separately.

When will I get bookings?

Customers see stylists who are online, near them and verified first. Go online from your Jobs screen, keep your services and photos up to date, and set prices for home service. When a request comes in you get a notification and a WhatsApp message, and you have a set time to reply.

Pricing for home service

Every VARS booking is at the customer's home. Set each price for doing the job there, including your time to prepare. Travel is added separately as transport fare, so you do not need to include it. If a style comes in different sizes, add each one as its own service.

What happens after you accept

Your customer gets a confirmation. Messaging opens after payment. When you set off, their full address is shared. Phone numbers appear then when departure sharing is on, or around 30 minutes before the appointment with timed sharing. For card bookings, any unpaid charge is taken when you set off. Paystack pays your share to your bank the next working day.

Adding photos of your work

After a job, add the photo from that job on your Jobs screen, not your profile. Your customer is asked to approve it, and once they do it shows on your profile with Booked on VARS.

Changing your profile photo

Go to Settings, then Change profile photo, and send us the new photo. We check it against your identity check and update it for you. You stay online and keep your bookings while we do.

If a payment doesn't go through

If the card charge needs another try when the stylist sets off, the customer has 15 minutes to use a different card. If it is still unpaid, the booking cancels, nothing is charged, and both sides are told.

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VARSAPP LIMITED is registered in Lagos, Nigeria, at 119 LSDPC Estate, Phase III, Ogba, Lagos State. Reach us at hello@bookwithvars.com, Monday to Friday, 9:00 to 17:00 WAT.

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